Frequently Asked Questions

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On this page

  1. Getting a Quote
  2. Getting Ready to Print
  3. After Printing

Getting a Quote

What information do you need to create a quote for me?

Getting a quote should be easy, so to get started, all you'll need is a rough idea of what you require.

Once we've heard from you, we'll ask you a few questions so that we can provide you with a price.

For example:

  • Product - What would you like to print?
  • Quantity - How many do you need?
  • Size - What size/measurements do you need?
  • Stock - What paper would you like to use?
  • Colour - What and how many colours will we use?
  • Style - How will this document be printed/prepared?
  • Artwork - Will we create the artwork or will you supply it?
  • Other - Would you like any laminating, dye cutting etc?

What factors determine the price of my print job?

All of the factors above (like product, quantity, size etc) impact on pricing.

Please let us know if you are working to a budget and we can try to accommodate your requirements.

How long do print jobs normally take?

The majority of our print jobs take 2 - 5 business days, depending on their complexity

But we have turned jobs around in a single day when deadlines are tight - just ask and we will do our best.

Getting Ready to Print

What type of files do you accept?

We prefer to work with PDF files.
 
We can however convert any other file to make it print ready – and we can confirm the cost for this in your quote.

How can I get my files/artwork to you?

We accept files via the following methods
  • Email (up to 5MB)
  • Memory Stick
  • Compact Disc (CD)
  • Dropbox

Can you design something from scratch?

Yes, we have an in house graphic design team that can create your artwork for printing.

I've lost the original file/artwork, can you re-create the electronic file?

Yes we can - we can confirm the cost for this in your quote.

Will I get to see a proof before you print my document?

Yes, we provide a proof for every job which we ask you to sign off before we proceed.

After Printing

Can you deliver the work to me once it's printed?

Yes, we'd love to! Either personally, or by courier.

What happens if I discover a typo once you've printed it?

Spelling and signing off the proof is your responsibility. That said, if there are any problems we will agree on a solution that works out for all parties

What happens if I'm not happy with print quality?

If you are unhappy we will re-print the job for you (making any changes if required)

What's the easiest way to re-order more of the same item?

We keep all files, so simply contact us and we can re-print your file easily.